Before we start work with any new client, we provide a full report on their needs and requirements before creating a standard set of processes to ensure they fit with that particular client’s needs. We don’t try and fit them into our processes, unless they match an existing structure, because that doesn’t fit our vision of becoming THE favoured office management company in the UK. Big vision? Yes. But it keeps us on our toes and ensures that we treat every client, every day, as if they were our last.
IT’S ALL ABOUT SERVICE, SERVICE AND NOTHING BUT THE SERVICE.
SAVE MONEY. AGAIN AND AGAIN.
On top of the savings you automatically enjoy by having one company provide all your office solutions, we also guarantee to match any product price in our office supply catalogue. We keep an eye on the market and whenever we see a price get lower, we immediately pass those savings on to you. If you see something for less somewhere else, just tell us. We won’t argue, or quibble, we’ll just match that price and refund you the difference. Of course we don’t match special offers, or supply boxes of sweets to keep you happy, but as a professional partner we’re sure you understand the one key driver that both our businesses can benefit from: cost efficiencies that affect the bottom line.
TECHNOLOGY THAT SUPPORTS YOUR BUSINESS
Since 1987 we have been supplying office solutions, we’ve seen the rise of digital technology has changed the face of business. We’ve also pre-empt evolution by investing in a fully secure document management platform, scanning using optical character recognition, mobile apps to allow customers to order on the move or over the weekend, and a host of back-end ordering systems that ensure our clients have access to what they need when they want it. Technology is changing the way businesses work – and so are we.
ABOVE, BEYOND AND MORE.
We see ourselves as a vital piece of all our client’s business operations. It’s a position we don’t take lightly, and in our years of operations we have reviewed and revised our operations again and again to ensure we can support businesses that are as diverse as our 55,000+ office supply products. From free product sourcing, desk drops, emergency numbers and out of hours ordering to bespoke service creation for specific business needs, we work hard to provide the services you need, not the services you’d expect. We learnt early on that the only way to stand out in a service industry is to offer the best service at the best price, every single day.
NEVER A STRANGER.
All our contract clients have a dedicated account manager to keeps an eye on their account. This ensures that over time they learn to understand you and your business needs, which means they can provide you with the kind of service you deserve. They can listen, react and, most importantly, understand why if something doesn’t go according to plan. This means they’re the best person to sort out any issue that may come up, whether it’s an emergency your side or a challenge from ours. Something else we learned early on in this business is that people don’t do business with people. They do business with people they trust.